Privacy Policy

1. Introduction

Welcome to Memory Assist AI. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our newsletter

This information may include:

• Name and email address
• Mobile phone number
• Account credentials
• Profile information
• Payment information (processed securely through third-party payment processors)

2.2 Usage Data

We automatically collect certain information when you use our services, including:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and preferences
• Application performance data
• Error logs and diagnostic information

2.3 Documents and Content

When you upload documents or create content using Memory Assist AI:

• We store and process your documents to provide our services
• We do not use your data for AI training or building AI knowledge bases
• Your documents are encrypted and securely stored
• You retain full ownership of your content

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Account Management: To manage your account and provide customer support
• Communication: To send you updates, security alerts, and support messages
• Personalization: To customize your experience and provide relevant content
• Analytics: To understand how users interact with our services and improve functionality
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and protect our rights

4. Data Storage and Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure (Microsoft Azure, AWS)
• Regular backups and disaster recovery procedures

4.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

You can request deletion of your account and data at any time through your account settings or by contacting us.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Analytics and performance monitoring
• Customer support services
• Email and communication services

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests by public authorities
• Court orders or subpoenas
• Protection of our rights and safety
• Investigation of fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve user experience and functionality
• Provide personalized content and recommendations

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

8. Third-Party Services

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8.1 Third-Party AI Services

We use advanced AI technologies from reputable third-party providers to deliver AI-powered features. Your data is processed in accordance with our security standards and industry-standard privacy practices.

9. Children's Privacy

Our services are not intended for users under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract performance: To provide our services to you
• Consent: Where you have provided explicit consent
• Legitimate interests: To improve our services and ensure security
• Legal obligations: To comply with applicable laws

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice in our application

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: +91-8496977722
• Address: TrustedWear Technologies, India
• Website: www.trustedweartech.com

15. Data Protection Officer

For questions specifically related to data protection and privacy compliance, you can contact our Data Protection Officer at: [email protected]

16. Your Consent

By using Memory Assist AI, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our services.