Terms of Service

1. Agreement to Terms

By accessing and using Memory Assist AI ("Service", "we", "us", or "our"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Description of Service

Memory Assist AI provides an AI-powered document management, knowledge organization, and intelligent query system. Our services include but are not limited to:

• Document upload and storage
• OCR (Optical Character Recognition) processing
• Meeting recording and transcription
• AI-powered search and query capabilities
• Mind mapping and research tools
• Knowledge graph generation

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Eligibility

You must be at least 18 years old (or 16 with parental consent in the EU) to create an account. By creating an account, you represent that you meet this age requirement.

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms of Service or engage in fraudulent, abusive, or illegal activity.

4. Subscription Plans and Payments

4.1 Free Trial

We offer a 7-day free trial with full access to all features. No credit card is required for the trial period. At the end of the trial, you must subscribe to a paid plan to continue using the service.

4.2 Paid Subscriptions

Our paid subscription plans include:

• Individual Plan: Monthly subscription for individual users
• Enterprise Plan: Custom pricing for organizations and teams

4.3 Payment Terms

• Subscriptions are billed monthly in advance
• Payments are processed through secure third-party payment processors
• All fees are in Indian Rupees (INR) unless otherwise stated
• You authorize us to charge your payment method for all subscription fees

4.4 Refunds and Cancellations

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial months or unused services
• Free trial cancellations result in immediate loss of access

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Service for lawful business and personal purposes in compliance with these Terms.

5.2 Prohibited Activities

You agree NOT to:

• Upload or share illegal, harmful, or offensive content
• Violate any intellectual property rights
• Attempt to gain unauthorized access to our systems
• Use the Service to transmit viruses or malicious code
• Reverse engineer or attempt to extract source code
• Use automated systems (bots) without permission
• Share your account credentials with others
• Resell or redistribute our Service without authorization
• Use the Service for illegal activities or fraud
• Harass, abuse, or harm other users

6. Intellectual Property Rights

6.1 Your Content

You retain all ownership rights to the content you upload to our Service. By uploading content, you grant us a limited license to:

• Store, process, and display your content
• Use your content to provide and improve our Service
• Create backups and ensure data redundancy

Important: We do not use your data to train our AI models or build AI knowledge bases. Your content remains yours.

6.2 Our Intellectual Property

The Service, including its software, design, features, and functionality, is owned by TrustedWear Technologies and protected by copyright, trademark, and other intellectual property laws.

7. Data Usage and Privacy

Your use of the Service is also governed by our Privacy Policy. Key points include:

• We collect and process data as described in our Privacy Policy
• We do not sell your personal information
• We do not use your data for AI training
• Your data is encrypted and securely stored
• You can request deletion of your data at any time

8. Service Availability and Modifications

8.1 Service Availability

We strive to provide reliable service but do not guarantee:

• Uninterrupted or error-free operation
• 100% uptime or availability
• That all bugs will be corrected immediately

8.2 Maintenance and Updates

We may perform scheduled maintenance and updates. We will attempt to notify users of significant downtime in advance.

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

9. Limitations of Liability

To the maximum extent permitted by law:

• The Service is provided "AS IS" and "AS AVAILABLE"
• We make no warranties, express or implied
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid in the last 12 months
• We are not responsible for loss of data, profits, or business opportunities

10. Indemnification

You agree to indemnify and hold harmless Memory Assist AI, TrustedWear Technologies, and our affiliates from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload or share

11. Third-Party Services

Our Service may integrate with or link to third-party services, including:

• AI service providers
• Cloud storage providers
• Payment processors
• Authentication services

We are not responsible for the content, policies, or practices of third-party services. Your use of third-party services is subject to their terms and conditions.

12. Data Backup and Loss

While we maintain regular backups:

• You are responsible for maintaining your own backup copies
• We are not liable for data loss due to technical failures
• We recommend regularly downloading important content

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with Indian arbitration laws.

13.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.

14. Export Compliance

You agree to comply with all export and import laws and regulations. You may not use the Service if you are located in a country subject to trade restrictions or embargoes.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email notification
• Displaying a notice in the application

Your continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Memory Assist AI regarding the Service.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +91-8496977722
• Address: TrustedWear Technologies, India
• Website: www.trustedweartech.com

19. Acknowledgment

By using Memory Assist AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.